Policies, Terms and Conditions
 

Payments: Redgum Saddlery will charge you at the time we send you the goods you've ordered. For example, we don't charge your credit card as soon as you place the order; instead we wait until we have your order ready to ship and then put the charge through to your card.

When you pay us by cheque, we deposit the funds into our bank and ship the goods as soon as the cheque is cleared.

Ordering: Special orders for non-stock items require a deposit of at least 30% of the value of the item(s). This is charged at the time of ordering the goods. The balance is payable when we ship the goods. Please note; items that are to be made-to-measure require a 50% deposit at time of order an are not refundable or returnable.

Returns:

The following items cannot be accepted for exchange or refund:

·         Personalized or custom ordered items

·         Books and videos

·         Supplements and oral remedies

·         Sale or Clearance stock

Returned saddles will not be fully refunded if marked in any manner (see saddle policy).

If you have purchased the goods through our web site or over the phone and, when you receive them, find that they do not fulfill your expectations, simply return the goods to us within seven days of receipt, along with your proof of purchase. We will credit you upon receipt of the goods, using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card) Postage and handling charges are not refundable. We accept the return of items only if they are in their original condition with their original packaging and are despatched to us within 7 days of receipt by you. Sorry, we cannot accept “freight collect” returns.

If you have purchased the goods from our retail premises, we will exchange goods that are returned within seven days but do not offer refunds for change of mind.

Defective items: If goods are found to be defective in materials or workmanship, they may be returned to Redgum Saddlery within 30 days of purchase, irrespective of how they were purchased. Defective items may be repaired, replaced or refunded at our discretion. We require a note with your name, telephone number and a brief explanation for our records, as well as the sales invoice.

Delivery charges: If you are returning goods because of an error on our part or because they are defective, we will refund the postage charges incurred in returning the defective goods to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange, eg. for a different colour or size, a further postage and handling fee will be charged.

Please feel free to call or email us if you have any questions or concerns. Phone+61 (0)2 4272 2298, or email info@redgumsaddlery.com.au

 

Saddle orders

Please add $35AUS for extra insurance and handling to regular shipping charges for saddle purchases.

Returned saddles will not be fully refunded if marked in any manner.

Please feel free to call or email us if you have any questions or concerns. Phone+61 (0)2 4272 2298, or email info@redgumsaddlery.com.au

Your Privacy

We do not sell or trade personal information, or allow third parties to use that personal information for their own purposes. Privacy is an important individual right and is important to our own business and to our customers. We are bound to comply with Australia's National Privacy Principles as set out in the Privacy Act 1988.

This document provides general information about our information handling practices. Where we directly collect information from individuals we endeavour to provide more specific privacy statements or disclosures at the point of collection, including on our web site.

Redgum Saddlery only collects personal information if it is necessary for our business purposes. The information we collect may be limited to contact details, in the case of a web site registration, or may include more detailed information where a client relationship exists upon purchasing a product. We will not collect your information with out your consent.

We use personal information for the primary purpose for which it is collected. That may include supplying our services or responding to an individual's request.

We may use personal information for purposes which relate to the primary purpose of collection. We may also use contact information to market our related services, however the individual will always be given the opportunity to elect not to receive further marketing information from us.

All personal information provided to us remains confidential. All of our staff are trained in privacy and are bound by strict duties of confidentiality to the Company and its clients.

We will not collect or use personal information in ways other than as stated in this policy unless we have obtained an individual's consent. In some cases we may specifically request a consent form to be signed. In other cases, consent may be implied (for instance, where an individual gives us information after being fully advised of how it will be used).

Ariat Guarantee

Ariat International, Inc. guarantees all of its products to be free of defects in materials and workmanship. We firmly stand behind everything we produce.
If you believe you have received a defective product, please contact the retailer where you originally purchased the product. Please make sure to have your original receipt with you when returning a product. Please note that Ariat does not accept returns directly from consumers; to ensure efficient and timely resolution, do not mail any products to Ariat or contact Ariat directly.

Upon inspection from our authorized retailer, you may be offered a credit, a replacement or a repair option depending on the defect.

This policy does not apply to product that has been damaged by misuse, accident, modification or unauthorized repair.

 

How do I care for my Ariat boots?

Our team has developed an entire line of leather care products best suited to care for your Ariat boots or shoes.

Proper care of your boots is one of the best things you can do to prolong the life of your favorite Ariat’s. Good leather care includes cleaning, conditioning, polishing and protection against the elements.

*Normal use of a traditional leather cleaner/conditioner may darken leather and remove nap.
**You may wish to use a waterproofing agent to enhance the performance of Ariat weather resistant boots. Please note however, that some of these products may alter the color of the leather and will smooth the nap of nubuck or distressed leathers.

 

 How do I convert shoe sizes?

The following chart is a guide to convert US shoe sizes to international sizes or to convert between men’s and women’s sizes in the United States. As with all footwear, please try on the Ariat boots or shoes you are considering.

In general, Men’s International Size Equivalents are: US: 7-12, 13 = UK 6-11, 12 = EUR 39-45.5, 46.5
Women’s International Size Equivalents are: US: 5 ½ - 10, 11 = UK 3 – 7 ½, 8 ½ = EUR 35 – 41.5, 42.5

Horse rugs and blankets

Many different theories abound as to the appropriateness of which style of blanket to use and when. Our experience suggests that there is no quick and easy answer. The best rule of thumb is to know your horse and to understand how they behave in their various environments. Some horses are extremely rough on their blankets while others can seem to get years out of their blankets.

NO BLANKET CAN BE MADE 100% HORSE PROOF

We recommend that you gauge your horse's environment accordingly and buy the blanket that best suits those needs. Lighter weight sheets and blankets are best suited for indoor or attended use, whilst heavier denier blankets are more appropriate for outdoor or unattended use. Many winter blanket yarn counts are measured in "denier" — essentially the higher the denier number the stronger the material; and thus the more suitable that material may be for unattended or outdoor usage. Summer sheets and other types of horse wear are made from a variety of different materials — again the best that you can do is to gauge the environment accordingly, and buy the sheet according to your budget and durability requirements.

Wear and Tear Expectations

Given the nature and size of a horse, and their respective environments — blankets and sheets are not guaranteed against ripping or tearing. Buckles and straps may break under certain stress situations, and are not guaranteed against breakage. Most tears or breaks are easily repaired at the local rug repairer/saddlery.

Waterproof and Breathable

Dupont Teflon Coating   We utilize the newest & most advanced technologies in our waterproof & breathable blankets. Dupont Teflon Coating on the outside maximizes stain & water repellency and assists in wind resistance. A hydrophobic (waterproof and breathable) membrane bonded to the inside of the outer shell ensures maximum waterproofing and breathability. There are many levels of waterproof and breathable membranes used in the industry. We use the highest quality membrane available. This unique process allows water vapour (perspiration) to pass through the blanket while simultaneously repelling rain and external water.

We suggest periodically inspecting your blanket and making repairs where necessary. "Scotchguard" water repellant spray is available to waterproof your repairs. To ensure effective breathability do not over blanket or overheat your horse. Excessive perspiration may not breathe off.

Although the outer shell material is waterproof, no blanket can be made 100% waterproof, despite the manufacturer's claims. Although all major stitching seams are professionally taped on the inside for waterproofing, there are some areas of stitching that cannot be taped (the outer binding, areas of reinforcement on the lower surcingles and front straps, and the gusset binding). These areas are all on the lower part of the blanket to help reduce this concern. Horses left outside in the severe rain or weather conditions may also experience wetness inside their blankets from rain or snow blowing in from the front or rear openings. As well, horses prone to rolling or horseplay are also good candidates for this problem. Note: These characteristics apply only to waterproof and breathable blankets.

Washing Instructions

For best results hand wash and hang to dry. If washed in a machine, use luke warm water or cold water, and the most gentle washing cycle available. Avoid excessive washer or dryer heat. Always remove your leg straps before washing and ensure that any loose straps or surcingles on the blanket do not become caught in the washer or dryer. Again, for best results and to get the longest wear out of your blanket "hand wash and hang to dry."

For waterproof and breathable blankets, please note: Heat, dry cleaning, strong detergents or bleach may reduce or damage your blanket's waterproofing features. We recommend “Nikwax” Products to wash your synthetic rugs, this is non-detergent soap cleaner,  designed for waterproof / breathable products.

Warranty and Guarantee

As with any product purchased at Redgum Saddlery, your blanket or rug is fully guaranteed against manufacturer's defects in workmanship. It is also fully refundable as long as it is unused and clean. Always try your blanket or rug on first with another rug on underneath. Please note your rug is not guaranteed against ripping or normal wear and tear. All Blankets or Rugs returned to Redgum Saddlery must be returned clean. Dirty blankets will be returned to their owners. Please call prior to returning a blanket or rug.

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